Domain Vault strives to deliver excellent service to every customer. We understand, however, that issues may occasionally arise. If any aspect of our service falls short of your expectations, please let us know — your feedback drives our improvement.

This section outlines how to submit a complaint, our handling process, and your options if you remain unsatisfied with our response.

1. Submitting a Complaint

We treat every complaint with care and work to resolve matters promptly, fairly, and transparently. Please follow the steps below to ensure your concerns receive proper attention.

1.1 Telephone

Many concerns can be addressed immediately through a direct conversation with our team. We encourage you to call us first for straightforward matters.

Contact: +44 7435 779339

Hours: Monday to Friday, 9:00am – 5:00pm (UK time)

1.2 Email

For written complaints, please email 

ukdomainvault@gmail.com

Please provide:

• Your full name and preferred contact method
• Associated domain name(s) or account reference
• A detailed description of your concern
• Your preferred resolution

We acknowledge complaints within one working day and aim to deliver a comprehensive response within five working days. If additional time is required, we’ll keep you informed throughout.

2. Escalation and Appeal

Should our initial response not resolve your concerns satisfactorily, you may request escalation. A senior team member will then conduct an independent review of your case.

To escalate, email ukdomainvault@gmail.com using the subject line: Complaint EscalationEscalation requests are acknowledged within two working days, with a final determination provided within five working days.