Purpose of This Policy

This privacy policy explains our approach to collecting, processing, and safeguarding your personal information. We’ve prepared this document to be clear and accessible, ensuring you understand exactly how your data is handled when you engage with Domain Vault.

How We Gather Your Data

Personal information may come to us through various channels:

• Online forms, telephone conversations, email correspondence, or written communications you initiate with us
• Service requests, order placements, or support enquiries you submit directly
• Communications we initiate regarding account updates or service-related matters
• Authorised representatives acting on your behalf who contact us for assistance
• Third parties placing orders or providing information with your consent

Categories of Information Collected

We may collect and process the following types of personal data:

• Contact details: email addresses, telephone numbers, and postal addresses
• Communication records: logs of correspondence and interactions with our team
• Payment information: banking details necessary for processing refunds
• Technical data: hardware and software specifications relevant to support requests

Our Basis for Processing

We handle your personal data to deliver, administer, and invoice for services you’ve requested, including any technical support covered by our service agreement. Under UK GDPR, our processing relies on these lawful grounds:

• Contractual necessity: fulfilling our obligations under our agreement with you
• Legitimate interests: managing transactions and receiving payments for services rendered

The data we request is essential for meeting our contractual commitments and collecting payment. Without this information, we may not be able to provide the services you’ve requested.

Third-Party Data Sharing

We never sell or trade your personal information. Disclosure to third parties is limited to:

• Service partners: technology providers and vendors who help us deliver our services
• Payment processors: secure payment handling services for financial transactions

Data Retention Period

We retain personal data only as long as necessary for its intended purpose. Contact information remains on file while required for ongoing support services, or until you request its removal.

Your Data Protection Rights

UK data protection law grants you several rights regarding your personal information:

• Rectification: request corrections to inaccurate or incomplete personal data
• Access: obtain a copy of personal data we hold about you and understand how it’s used
• Erasure: request deletion when there’s no lawful reason for continued processing
• Restriction: limit how we process your data, such as pausing processing during accuracy verification
• Portability: receive your data in a structured, machine-readable format or have it transferred elsewhere
• Objection: challenge processing based on legitimate interests (note: Domain Vault does not engage in direct marketing)

These rights may be subject to legal conditions, and we may decline requests where permitted exemptions apply. Further information is available from the Information Commissioner’s Office (ICO)

Questions and Complaints

For privacy-related enquiries, to exercise your rights, or to discuss how we handle your data, contact us:

• Email: ukdomainvault@gmail.com
• Phone: +44 7435 779339
• Post: Domain Vault, 2 St Martins Court, St Martins Close, Harpenden, AL5 5EZ.

If you’re dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office